Refund Policy

Refund Policy

RETURNS & REFUNDS

We strive to deliver you the best quality and value; if you are unsatisfied with your order, we will take back the product and issue you a full refund.

  1. Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
  2. Request your Return Authorization Number via our contact us page with a detailed reason for return and pictures or a product video supporting your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
  3. To ensure your refund, please use a trackable mail service; we will not be responsible for lost or missing packages.
  4. Your products will be examined upon receipt of your package, and a full refund will be issued to your original payment method. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds once your refund request is approved - the money leaves our account immediately. If you haven’t received a refund, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been returned to the card. If you’ve done all of this and you still have not received your refund yet, please contact us 

How long does delivery take?

All orders are shipped within 2-5 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team via our contact us page

(This policy excludes errors customers make when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking numbers will be emailed to the customer when the tracking information becomes available.

I've entered the wrong shipping address. Can I change it?

If this happens to you, email us as soon as possible, and we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we cannot cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example, which we cannot honor if we want to continue offering great value at Jaimon.com.au. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.